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Turning First-Time Players into Daily Users

Platform:Mobile App (iOS & Android)
Role:UX Research, Product Strategy, Interaction Design, UI Design, Design System
Year:2023

Redesigned a mobile quiz gaming app to improve habit formation, daily engagement, and long-term retention.

Quizy Games coverage

Project Context

Quizy Games is a real money based informative gaming app where users can learn about latest topics trending News through Quizzes.

There where 3 different types of games. One 2 One, Contest & Quizy Go. All the games had a different user experience and there was no clear hook loop to drive repeat behavior.

  • Primary audience: Mobile-first players in India
  • Primary KPI: Improve user retention rate
Project Context

Core Problem: No Reason to Return

The team already had posthog intergrated and had a good understanding of where users were dropping off.

Most users were trying the app once or twice, but hardly return after the first week. The core problem was a lack of a clear hook loop to drive repeat behavior.

  • Retention was critically low — most users dropped off within days
  • Very few users returned after their first session
Core Problem: No Reason to Return

UX Strategy: Build a Simple Hook Loop

To improve repeat behavior, we used a clear framework: Trigger, Action, Variable Reward, and Investment.

Each step was translated into one focused product moment so users could understand it instantly.

  • Trigger: Daily challenge surfaced at the right time
  • Action: fast quiz interaction with low effort
  • Variable Reward: badges and celebration moments
  • Investment: social invite to bring friends in
UX Strategy: Build a Simple Hook Loop

Trigger: Daily Challenge as the Starting Point

Instead of a generic dashboard, players saw a time-bound Daily Challenge.

This reduced decision fatigue and gave users one clear action to start.

  • Clear hierarchy improved discoverability
  • Countdown and progress bars added urgency
  • Notification-friendly entry point improved re-engagement
Trigger: Daily Challenge as the Starting Point

Action: Fast Gameplay with Low Cognitive Load

Questions were shown in a short, focused flow with immediate feedback.

The interaction was optimized for quick sessions during breaks and commute time.

  • Reduced friction from app open to first answer
  • Simple question cards improved readability
  • Short sessions improved completion rate
Action: Fast Gameplay with Low Cognitive Load

Variable Reward: Celebrate Progress Instantly

After task completion, users received contextual badges and celebratory feedback.

These small wins made progress visible and emotionally rewarding.

  • Reward modal reinforced positive behavior
  • Badges created a sense of achievement
  • Moment-based feedback increased return intent
Variable Reward: Celebrate Progress Instantly

Investment: Turn Solo Play into Social Play

From the reward moment, users could challenge friends directly.

This added social accountability and made the loop feel collaborative.

  • Invite flow increased commitment to return
  • Peer challenge created stronger motivation
  • Social loop supported organic growth
Investment: Turn Solo Play into Social Play

Outcome: Stronger Retention and Clearer Product Value

The redesigned loop made the experience easier to understand and more rewarding every day.

Users now had a clear reason to return, complete goals, and stay engaged longer.

  • Client reported a meaningful improvement in 28-day retention
  • Daily active users grew significantly over 90 days
  • Notification click-through improved notably after the redesign
Outcome: Stronger Retention and Clearer Product Value

Trust & Transparency: Reducing Drop-Off at Critical Moments

Real-money apps lose users when withdrawal or add-money flows feel unclear or risky. We added contextual help — inline terminology explanations and step-by-step withdrawal guidance — to reduce friction and errors at these high-stakes moments.

This wasn't just good UX; it directly improved revenue-linked task completion.

  • Client noted a clear drop in withdrawal errors post-launch
  • Add-money task success improved significantly
  • Contextual help reduced memory load on critical flows
Trust & Transparency: Reducing Drop-Off at Critical Moments

Referral Rewards: Turning Players into Advocates

Quizy is a real-money platform, so we leaned into that motivation. The referral flow surfaced estimated earnings from a user's contact list — making the value of inviting a friend tangible before they even tapped the button.

This framing shifted referrals from a social favor into a personal financial opportunity.

  • Contact list showed earning potential per friend
  • Referral progress tracked visibly in-app
  • Client reported strong referral growth over 90 days
Referral Rewards: Turning Players into Advocates

UI Revamp: Building a Consistent Foundation

The hook loop needed a solid UI system to sit on. We audited the existing screens and rebuilt the foundation — starting with login (adding Truecaller integration for one-tap sign-in) and the navigation structure.

Iconography was made consistent, actions were grouped logically, and the visual language was unified across all three game types.

  • Truecaller integration reduced login friction
  • Consistent iconography and logical action grouping
  • Unified visual language across One 2 One, Contest, and Quizy Go
UI Revamp: Building a Consistent Foundation

Revamped Core Screens

Every primary screen was revisited — game entry, active gameplay, and post-game flows were rebuilt for speed and clarity.

The Goal Gradient Effect guided the action design: surfacing incomplete tasks and progress cues to psychologically nudge users toward completion, inspired by how Starbucks uses loyalty progress.

  • Game entry reduced to fewer taps
  • Progress cues increased task completion intent
  • Post-game flow tied directly into the reward + invite loop
Revamped Core Screens

Leaderboard & Profile: Making Progress Visible

The leaderboard was redesigned to prioritize content over decoration — users could see their rank, gap to the next position, and recent activity without scrolling.

The profile page was overhauled to surface stats, badge collection, and referral earnings in a single glance, reinforcing the Investment phase of the hook loop.

  • Rank gap visibility increased competitive motivation
  • Badge collection made progress feel tangible
  • Referral earnings visible directly from profile
Leaderboard & Profile: Making Progress Visible

Referral Flow: Revamped for Clarity and Conversion

The referral section got a full visual and structural revamp — progress tracking, earnings visibility, and invite flows were rebuilt to feel native to the app rather than bolted on.

Users could now see exactly how close they were to earning a referral reward, making the act of inviting feel purposeful rather than hopeful.

  • Referral progress made visible at a glance
  • Estimated earnings surfaced before sending an invite
  • Invite flow redesigned for fewer taps to share
Referral Flow: Revamped for Clarity and Conversion

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